How fast are listings reviewed or claims approved?+
Most claims are reviewed within a few business days. An admin calls the number on the claim to confirm the business before approving it — we don't auto-approve, so it isn't instant.
Can I update my listing after it's approved?+
Submit the claim form again with the updated phone, hours, description, or category. It goes back into the review queue, and the changes are applied once an admin approves it.
How does Verified status actually work?+
A listing only gets the Verified badge after an admin places a real phone call to the number on file and confirms a real business answers — not a document upload or an automated code.
Can customers report wrong information on a listing?+
Yes — use the “Report incorrect info” category on our Contact page and we'll review it.
Do paid plans (Plus/Pro) guarantee leads or sales?+
No. Plus and Pro improve your visibility — the Verified badge, higher placement, and on Pro, featured placement — but we don't guarantee calls, leads, or sales.
How do I claim an existing listing?+
Find your business by searching or browsing its category, open the listing page, and select “Claim it free.” Confirm or correct your phone, hours, description, and category — it goes to review from there.
Can a business with multiple branches manage several listings?+
Yes — each branch or location is claimed as its own listing, since listings are organized by category and area. A plan tier applies per listing, not per business.
Where is Listing254 based?+
Nairobi, Kenya. Listing254 is built by Altimax Tech, the team behind Call254.
Is the free Basic Listing really free forever?+
Yes. Every business starts on the free Basic plan with no expiration — name, category, location, phone, a short description, and one image. Plus and Pro add verification, more visibility, and extra tools on top.
What happens if my claim is rejected?+
You'll see a short note on why on the listing. Update the submitted details to match and resubmit, or reach out through Contact if you're not sure what needs fixing.